International Order Information

International Order Information
Robertson Precious Metals ships internationally to over 120 countries. .
Transit Time
Shipments by registered mail can take 10- 21days, on average, most are delivered within 10 working days.

Canada
According to the Canada Post website, shipping can take 30 41 days. Therefore, we recommend express shipping for all Canadian orders.

Australia
Shipping can take up to 45 days due to customs clearance. We recommend express shipping.

South America
Shipping can take up to 45 days due to lengthy customs procedures.

South Africa
Shipping can take up to 45 days due to lengthy customs procedures.
Customs
All fees, taxes, VAT, or other import duties/penalties are the full responsibility of the buyer.Robertson Precious Metals has no control over the customs policies of your country. Packages refused for these reasons are subject to a 10% restocking fee. In addition, return freight fees, brokerage charges and customs duties will be deducted from the total refunded amount.

Save on Taxes with Economy Shipping:

In general, for most countries, shipments sent by economy mail do not incur tax or duty. This is because most regular airmail is not checked by customs. However, for express courier shipments, import taxes are often collected upon delivery at a local VAT/GST rate. For some countries, an import duty rate may apply in addition to administrative fees.

Australia
Tax-free and duty-free for orders up to $2000 AUD in value.

Canada
All shipments are subject to local GST/VAT regardless of the shipping method. Therefore, we recommend express shipping for all Canadian orders. Please contact us if you require a customized invoice.

Europe
Most EU countries impose local VAT on orders that are valued under 350 Euros. Orders valued over 350 Euros are subject to customs duty and VAT. Orders with a value of less than 222 Euros are tax-free and duty-free. Orders sent by economy shipping are not usually subject to tax or duty.

Hong Kong
Tax-free and duty-free.

New Zealand
Tax-free and duty-free for orders up to $1900 NZD in value.

Singapore
Tax-free and duty-free for orders up to $400 SGP in value.

UAE
Tax-free and duty-free for orders up to $750 US in value.

UK
Registered mail delivered by Royal Mail is not usually subject to customs tax. Express shipping is subject to VAT plus an administration fee charged by the courier. UK taxes and administration fees are the responsibility of the importer.

Countries for which economy shipping is recommended:

We recommend economy shipping to the following countries due to strict customs procedures: Belgium, Brazil, China, Croatia, France, Germany, Greece, India, Indonesia, Israel, Russia and Turkey.
Invoices
All packages from Roberston Precious Metals include a complete invoice. Please contact us before placing your order if you do not need an invoice. You can also use the 'special request' field to let us know while checking out. Alternatively, you can email us at sale@robertsongoldmining.com immediately after placing the order.
Language
We can only read email in English. Please translate all correspondence into English before sending it to us.

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